CONTACT US: 1 (855) 245-3650 (TOLL-FREE) OUTSIDE THE U.S. 1 (919) 285-0930
Shipping & Handling
GROUND SHIPPING TO LOWER 48 UNITED STATES
We use FedEx or USPS priority mail at our discretion, so we require a street address in addition to any PO box you may have. Priority mail usually takes 2-3 days to most states, but is not guaranteed. See map below for average FedEx delivery times and feel free to contact us at firstname.lastname@example.org, or 1-855-245-3650 if you have any questions!
FedEx SHIPPING MAP Most items are shipped via FedEx ground from our warehouse in Morrisville, NC. Orders on in-stock items (not engraved) are generally shipped out within 24 hours of your order on weekdays only. Personalization of items may add up to three days to an order. Our FedEx map gives you an idea of how many days (approximately) it will take for items to be delivered after the product leaves our warehouse (usually in 1-2 business days).
SHIPPING TO ALASKA, HAWAII, PUERTO RICO, CANADA AND OTHER FOREIGN COUNTRIES
We currently accept online orders from U.S. addresses in the lower 48 states and Canada only. If you need an item shipped to an area outside the continental United States, please call us at 919-285-0930, or email us at email@example.com for shipping rates.
We have shipped our product to many different countries and take orders from our neighbor to the north, Canada. As these orders are not a large percentage of our total orders, setting up separate shipping charts for each country (as orders for multiple items often ship from different warehouses) would be cost prohibitive at this time. Most (not all) items can be shipped, but if you would like a shipping quote you can call us (1-919-285-0930) or email us (firstname.lastname@example.org) for a quote. If emailing, please be sure to note what you're interested in so we can give you an accurate quote! Orders can also be phoned in. We highly discourage sending us credit card information through emails, as that information is not secure.
Generally, most in-stock orders are shipped out within 24 hours of your order (on weekdays only) from our warehouse in North Carolina. Personalization of items like our bells and nameplates add up to three business days to an order. At times we may need to ship your order in multiple shipments due to availability and in order to ship your order in a timely manner. If you need an item shipped sooner than that, please call us at 1-855-245-3650 (toll-free), 919-285-0930 (outside U.S.), or e-mail us at email@example.com , and in most cases we can ship the same day or by the next day. Depending on distance from our warehouse, shipments will generally arrive within 4-8 business days.
Please note if you need your purchase by a particular day, and we will do our best to get it there in time!
We use FedEx or USPS priority mail at our discretion, so we require a street address in addition to any PO box you may have. Priority mail usually takes 2-3 days to most states, but is not guaranteed. See map below for average FedEx delivery times and feel free to contact us at firstname.lastname@example.org, or 1-855-245-3650 if you have any questions! All items are packed well and guaranteed to arrive in perfect condition or we will send a replacement as soon as possible.
Express services (next day and second day air) are available on most in-stock items. We charge what our actual cost is with no handling fees added. Again, you can either call 1-855-245-3650 (toll-free) or 919-285-0930 (direct), or email email@example.com for charges.
We do not ship to PO boxes unless the item being shipped weighs less than 4 pounds.
We gladly ship via the U.S. Postal Service to our military customers. AA boxes are at the same prices we quote for U.S. shipping. We offer a reduced shipping rate for AP and AE addresses.
AP/AE SHIPPING RATES
Residents of Louisiana (4%) and North Carolina (7.5%) must add appropriate sales tax.
RETURN POLICY AND MONEY BACK GUARANTEE
If you receive the wrong items, or your item is misspelled please retain the product and box and call us at 1-855-245-3650. We will replace the product or issue a complete refund (including any shipping). It's your choice! We will also pick up the incorrect item at our cost, with our apologies.
If an item is damaged in shipping, please contact us immediately at 1-855-245-3650.
Save the box and all packing materials until after UPS has inspected the package. We will send a replacement immediately, or issue a refund if an item is a 'one of a kind.'
Packages must be opened and inspected within three days of delivery as FedEx will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks or months later.
If you want to return the product for any other reason, please ship to the address below. Please write 'return' on your original packing list and put it in the box, along with a short reason if possible. It should be shipped in original packaging and insured. We will refund your original purchase price, minus shipping, when it arrives at our warehouse.
SHIP RETURNS TO:
118 International Drive, Suite 103
Morrisville, NC 27560
Note to our holiday shoppers: For Christmas gifts purchased in November or December, we offer full returns for up to 60 days after Christmas.
BrassBell does not share your information with ANY third parties! The only email or mail special offerings you will receive will be from us and only if you opt-in to receive these offerings. If at any time you receive an unwanted email from us, just click the 'Unsubscribe' link at the bottom of the email, and your name and email address will be removed from future mailings.