CONTACT US: 1 (919) 285-0930 | proudly celebrating 25 YEARS in business!

Customer Service

If you have any questions concerning your order, our policies or our product, please feel free to contact us:
118 International Drive, Suite 103
Morrisville, NC 27560
1-855-245-3650 (toll-free)
919-285-0930 (outside U.S.)


If your bell suffers any structural failure in the first two years of use, we will either replace the defective part or the entire bell free of charge.

Return Policy and Money Back Guarantee

If you receive the wrong items, or your item is misspelled please retain the product and box and call us at 1-888-851-9088. We will replace the product or issue a complete refund (including any shipping). It's your choice! We will also pick up the incorrect item at our cost, with our apologies. However, we do not accept returns on personalized or engraved items unless the fault is ours. Make sure you input your engraving exactly as you wish it to be spelled including any apostrophes.

If an item is damaged in shipping, please contact us immediately at 1-855-245-3650. Save the box and all packing materials until after FedEx has inspected the package. We will send a replacement immediately, or issue a refund if an item is a 'one of a kind.'

Packages must be opened and inspected within three days of delivery as FedEx will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks or months later.

If you want to return the product for any other reason, please ship to the address below. Please write 'return' on your original packing list and put it in the box, along with a short reason if possible. It should be shipped in original packaging and insured. We will refund your original purchase price, minus shipping, when it arrives at our warehouse.

Ship Returns To:

Brass Bell

118 International Drive, Suite 103

Morrisville,NC 27560

Note to our holiday shoppers: For Christmas gifts purchased in November or December, we offer full returns for up to 60 days after Christmas.