Shipping & Handling

UPS SHIPPING MAP
Most items are shipped via UPS ground from our warehouse in Morrisville, NC.  Orders on in-stock items are generally shipped out within 1-2 business days of your order. Personalization of items may add up to two days to an order.



SHIPPING TO ALASKA, HAWAII, PUERTO RICO, CANADA AND OTHER FOREIGN COUNTRIES
We currently accept online orders from U.S. addresses in the lower 48 states only.  If you need an item shipped to an area outside the continental United States, please call us at 919-336-3154, or email us at customerservice@brassbell.com for shipping rates.

SHIPPING POLICY
Generally, most in-stock orders are shipped out within 1-2 business days of your order from our warehouse in North Carolina.  Personalization of items add up to three business days to an order.  If you need an item shipped sooner than that, please call us at 1-866-417-2355 (toll-free) or 919-336-3154 (direct), or e-mail us at customerservice@brassbell.com and in most cases, we can ship the same day or by the next day. Depending on distance from our warehouse in North Carolina, shipments will generally arrive within 4-8 business days. Please note if you need your purchase by a particular day, and we will do our best to get it there in time! Most items are shipped UPS ground, but we do occasionally ship U.S. Postal Service. All items are packed well and guaranteed to arrive in perfect condition or we will send a replacement as soon as possible.

The shipping chart above is for standard UPS ground service in the lower 48 states. For rates to Alaska, Hawaii and foreign countries, please call or e-mail. Insurance is included in all rates. Because of our low prices, we do charge for shipping, but you will notice that in most instances our rates are below actual shipping costs!

EXPRESS DELIVERY
Express services (next day and second day air) are available on most in-stock items. We charge what our actual cost is with no handling fees added. Again, you can either call 1-866-417-2355 (toll-free) or 919-336-3154 (direct), or email customerservice@brassbell.com for charges.

SALES TAX
Residents of Louisiana (4%) and North Carolina (7.5%) must add appropriate sales tax.

FAX
If you prefer to fax in your order, please fill out this form and fax it to 1-919-336-3157.

RETURN POLICY
Order with confidence, as we offer a 30-day money back guarantee on most items we sell. If you're not happy with your purchase for any reason, just call 1-866-417-2355 (toll-free) or e-mail customerservice@brassbell.com, and we'll give you instructions on how to return your item for a full refund (minus shipping). Unfortunately, on personalized items such as engraved bells, we cannot offer a refund if the mistake was made by the customer, so please double check when ordering! We will replace, at no charge, items that are personalized incorrectly by us.

PRIVACY POLICY
BrassBell does not share your information with ANY third parties! The only email or mail special offerings you will receive will be from us and only if you opt-in to receive these offerings. If at any time you receive an unwanted email from us, just click the 'Unsubscribe' link at the bottom of the email, and your name and email address will be removed from future mailings.