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A+ BBB Member
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Customer Service
If you have any questions concerning your order, our policies or our product,
please feel free to contact us:
BrassBell.com
118 International Drive, Suite 110
Morrisville, NC 27560
1-888-851-9088 (toll-free)
919-336-3154 (direct)
919-336-3157 (fax)
customerservice@brassbell.com
SHIPPING POLICY
Generally, most in-stock orders are shipped out within three
business days of your order from our warehouse in North Carolina. If you need an item shipped sooner than that,
please call us at 1-866-417-2355 (toll-free), 919-336-3154 (direct), or e-mail us at customerservice@brassbell.com and
in most cases, we can ship the same day or by the next day. Depending on
distance from our warehouse in North Carolina, shipments will generally arrive
within 4-8 business days. Please note if you need your purchase by a
particular day, and we will do our best to get it there in time! Most items are shipped UPS ground, but we do occasionally ship U.S. postal service. All items
are packed well and guaranteed to arrive in perfect condition or we will
send a replacement as soon as possible.
The shipping chart below is for standard UPS ground service in
the lower 48 states. For rates to Alaska, Hawaii and foreign countries,
please call or e-mail. Insurance is included in all rates. Because
of our low prices, we do charge for shipping, but you will notice that in most instances our rates are below actual shipping costs!
| Shipping & Handling Charges |
|---|
| Order Amount | Rate |
|---|
| Up to $50 | $6.95 |
| $51 - $100 | $9.95 |
| $101 - $150 | $13.95 |
| $151 - $250 | $16.95 |
| $251 - $300 | $19.95 |
| $301 & Up | $25.95 |
Rates are per order/per address. We accept online orders from U.S. addresses in the lower 48 states. Customers from Alaska, Hawaii, and Puerto Rico can phone orders toll-free to 1-866-417-2355. Customers from Canada and other countries may phone 919-336-3154 to order or to obtain shipping quotes.
We gladly ship via the U.S. postal service to our military customers with APO boxes and at the same prices we quote for U.S. shipping.
Residents of Minnesota (6.875%), Louisiana (4%), and North Carolina (7.5%) must add appropriate sales tax.
EXPRESS DELIVERY
Express services (next day and second day air)
are available on most in-stock items. We charge what our actual cost
is with no handling fees added. Again, you can either call 1-866-417-2355 (toll-free) or 919-336-3154 (direct),
or email customerservice@brassbell.com for charges.
RETURN POLICY
Order with confidence, as we offer a 30-day money back guarantee on most items we sell. If you're not happy with your purchase for any reason, just call 1-866-417-2355 (toll-free) or e-mail customerservice@brassbell.com, and we'll give you instructions on how to return your item for a full refund (minus shipping). Unfortunately, on personalized items such as engraved bells, we cannot offer a refund if the mistake was made by the customer, so please double check when ordering! We will replace, at no charge, items that are personalized incorrectly by us.
OUR BELL GUARANTEE
If your bell suffers any structural failure in the first two years of use, we will either replace the defective part or the entire bell free of charge.
ORDER SECURITY & PRIVACY
Brass Bell is committed to providing a safe, secure, spam-free shopping experience. Our website is secured using a Thawte Digital Certificate. This is leading encryption technology that assures all information you send to us via the Internet is not accessible to others. We believe, as do many consumer advocates, that online credit card orders are at least as safe as over-the-counter transactions. In our eight years of Internet sales, we have never had a case of online fraud! Under the FAIR CREDIT BILLING ACT, your bank cannot hold you liable for more than $50 of fraudulent credit card charges.
Recently, our ecommerce provider, UniteU, was granted level 1 Payment Card Industry (PCI) Data Security Standards (DSS) certification, making it one of only a handful of hosted ecommerce solution providers to achieve such distinguished status.
Brass Bell does not share your information with ANY third parties! The only email or mail special offerings you will receive will be from us and only if you opt-in to receive these offerings. If at any time you receive an unwanted email from us, just reply to that email with "unsubscribe" in the subject box, and we will remove your name from future mailings.
In addition to accepting most major credit cards, we also accept PayPal. This allows you to place an order with us without sharing any credit card information.
NOTE: Money from your PayPal account is transferred to our account when an order is placed, while credit card orders are charged when an order is shipped. On most orders that ship within 48 hours, the difference is minor.
We belong to the online version of The Better Business Bureau and also offer a 30-Day Satisfaction Guarantee! As customers are our number one priority, we've never had a dispute go to the BBB (and never intend to). We also offer a complete refund if not totally satisfied on most of our products (personalized items cannot be returned if the mistake was made by the customer, but we will offer a significant discount on replacement).
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