Note from Jeff King, owner of Brass Bell:
Below are just a tiny fraction of the emails and letters we've have the privilege to receive. While ones like this vastly outnumber any negative feedback we get, of course we've had those as well. We're human, and humans, while being a lot more fun to talk to and deal with, do screw up occasionally. But I think it's a testament to a company how they handle those problems. Not only have some formerly disgruntled buyers become our most loyal customers, but we've also not had a single complaint to the Better Business Bureau...in almost 15 years of business online or in high traffic retail tourist locations! If you're ever not satisfied with us, please let us know. We believe in the "Golden Rule" and don't believe any sale is final until you are happy.
" I received the bell today. It looks really good. You all did a great job on it. Thank you again. G.H.
" Just a note to express thanks for a good product and prompt service. We ordered 16 of the 5.5 inch cow bells as a recognition gift for past presidents of a local association. [We are] very pleased with the quality of the bells, and they arrived within a few days even though they had been ordered less than ten days before the event. Thanks so much.
" The two bells I ordered just arrived at my place of business. Gave them the once over and they both look great. I'm certain both my children will enjoy them for many years to come. Thank you for a job well done. M.I.
" I received my bell on Tuesday. The quality structure and the rich sound of the bell has exceeded my expectations! I love it! Also, thank you so much for the excellent customer service. Your assistance with my purchase was very much appreciated. That is one heavy bell and you were more than happy to ring it for me numerous times over the phone so I could hear the quality of the tone and deep resonance. I also appreciated the fast shipment of my item. I will definitely be making future purchases with your company. K.T.
" Just wanted to say how pleased I am with the bell. It is absolutely beautiful and the engraving really sets it off. I received deliery very fast (two days) and the bell was exactly as described on your site. I have mounted it and am displaying it proudly. I will gladly refer anyone who is in the market for a quality bell as a good price to your website. Thanks for a great product! J.P.
" I ordered on Tuesday and had it [a ship's bell] on my wall by Friday. Thank you very much. BrassBell.com was top quality and had outstanding customer service. I highly recommend BrassBell.com and will be using them again in the future. C.A.
" The bell with the Coast Guard engraving and name and rank looked great...Thank you and your company for a great job and a very professional experience was had by all. G.V.
" I found the construction and casting of the bell to be of excellent quality...the tone of the bell was amazing! I can but hope I have purchased a lasting family heirloom. Thank you for your craftmanship and prompt delivery.
" Received our 5" brass bell today. We love it, and it sounds great! Great price, quality and customer service. A. & S.
" I received my engraved brass hand bell today, just five days after ordering it this past weekend! The quality is superb and the experience with your company just as impressive! Rarely have I been as impressed or as satisfied as I am with this purchase from your company! Great service; great product; great experience! Thank you. W.B.
" I received the bells and they look super! Thanks again for your hlep and the very fast turn-around time. L.R.
" THANK YOU for all you did to see to it that our bell arrived on time...Our assistant loved the bell! It was beautiful and of an awesome quality. The engraving is superb!...We are very pleased with your product and your customer service. THANKS AGAIN! P.M.
" I wanted to let you know that the replacement bell has arrived and it looks great! Please thank everyone there for their assistance in getting the replacement bell out and please give Jeff a special thank you for the professional manner in which he handled this matter. It was very much appreciated. I will certainly recommend BrassBell.com to friends and colleagues. F.M. [When a problem arises, at A Simpler Time we try our best to make it right. In this case, there was an issue with the bell we had sent, so we were able to send him a replacement.]
" The bell is fantastic! Thanks Judy. C.K.
" I think when people do a good job, they should get to hear it! Both my wife and I are VERY impressed with your after sales service. [When a problem arises, at A Simpler Time we try our best to make it right. In this case, the customer had ordered an engraved nameplate that was bent when it arrived. We shipped them a new engraved nameplate to replace the bent one.]
" We received our order for the engraved brass bell so fast it almost scared us. Your product, service and engraving were all exceptional and well worth the cost! Our very sincere thanks. Ash & Sue L., N.C.
" We received our brass bell yesterday and are absolutely delighted with it! The bell is exactly what we were looking for. And thank you so much for the quick shipment. Beverly Buckley, Riverside Community College
" Just wanted to say thanks for a beautiful product at a great price with terrific service! It doesn't get better. Ken Gould
" Thanks so much for getting the bells to us so quickly! We wanted them for this week's Friday night game and they came today! D.M.
" Thanks so much for the prompt communication, service and product from your company. The bell is beautiful with a lovely sound. Thank you again. F.J.
" This is the first time I have ordered from Brass Bell. My order arrived on time for gift giving. What quality items they were! I am so excited about my order...they are truly, truly quality, and I thank you so much! I will be spreading the word about your products, and I plan to be a customer in the future. C.L.
" Thank you so very much. Great customer service is what counts in today's market. You have provided GREAT customer service. T.P.
" Everyone at Discovery [Channel] really loved the bells! You all did an AMAZING job wrangling the huge order and delivered a fantastic product! M.W.
" I just wanted to say "Thank You" for doing such a quick and wonderful job on my order. I really appreciated it! Thank you! M.T.
" I wanted to let you know the bell arrived today. Looks outstanding, exactly what I was looking for. P.T.
" I placed an order for 24 of your cowbells and placed a follow-up call to investigate the possibility of expedited shipping as the bells are to be used in a performance. Not only was your representative able to move the order to the front of the queue and send it out the very same day, but she was able to do so without charging extra shipping costs. The bells arrived in plenty of time and in great condition and were perfect for our needs. We were delighted to have found such a great deal on such an ideal product and will certainly visit your website first if we have similar needs in the future. Thank you for selling quality bells at affordable prices and for your excellent customer service! C.A.
" Just received the brass bell I ordered. I must say I have never been more pleased! Absolutely beautiful! The quality and engraving are fantastic! Thank you so much! T.S.
" I've received the bell and it looks great. The logo and personal engraving are outstanding. I will tell everyone I know about your company and quality of work you do. I can't wait to do business with you again. Thank you, J.J.
"I just received my new bell that my wife ordered for my birthday. I got the extra large shiny bell because I wanted something that would be noticed. I used the bell this past weekend at a swim meet where I was a referee...and yes, it did not go unnoticed. In fact, I had a couple of inquiries as to where I got the bell. Love the bell, love the sound. Thanks. S.L.
" Just a quick note to thank you for your help with my order of the two railroad bells. The bells arrived on Christmas Eve and they arrived perfectly! I just wanted to thank you for all you did to make my ordering experience as smooth as possible. May God bless you! Gratefully, G.P.
" The compasses were a big hit. They arrived on time and looked great. [Compasses were engraved with a company logo.] Thanks, S.A.
" I am very happy with the [railroad] bell. When people ask me where I got the bell I proudly tell them about you and your site. Thanks again. Regards, G., Australia
" Received the bell, looks awesome. Thank you very much. Regards, A., Australia
" Sorry it has taken so long to get back to you on this. I got the bell on Friday--it was delivered Wednesday, but I was out of town. I brought it in to work this week and we gave it to the boss yesterday. The other supervisors who participated with me in the purchase were, as was I, very pleased with the bell. The cobra engraving exceeded our expectations. The boss really loved it. Thanks for doing a wonderful job. The quality and workmanship was exceeded only [by] the quality of your service. Thank you! D.P.
" I did receive the bell I had ordered back in April, and it looks great. I did polish off the coating that was on it to give it a brilliant shine. I also wanted to share with you pictures of what I had done with the bell, and how it will be used this Veteran's Day. Hung from the back of my truck (along with many other bells in trucks), we will ring out liberty from 4-6 a.m. in an ongoing tradition in our town for more than 40 years. It originally started on November 11, 1918, when World War I had ended and all the bells around the world rang out in peace that the war of all wars was over. Tony DuMosch
Thank you again and oh one more thing...the bell is LOUD! I just love it!
" We received our order for the engraved brass bell so fast it almost scared us. Your product, service and engraving were all exceptional and well worth the cost. Sorry I am so slow in acknowledging superior performance...you are appreciated! Our very sincere thanks, Ash & Sue L., North Carolina
" Thank you for the great bell. It arrived as you promised and looks better than I thought. D.K.
" I just received my Titanic polished brass bell...I can't begin to tell you how happy I am with it...It's much nicer than I thought it would be...The tone of the bell sounds nice...I'm going to hang it up in my home so that everyone that visits with me will see it...And I had my name engraved on it as well...I am very excited about my new bell...I love Titanic stuff. Thank you, R.L.
" How wonderful! Just so you know we're hanging the bell in our office for people to ring when a piece of good news comes our way. The past year has been a tough one with the economy and all, and we're counting on the bell to help us remember our many blessings. We'll ring it the first time for your generous donation! Many thanks, M.F.
[Brassbell.com donated a 7" bell to this organization working with the Special Olympics.]
" My name is Joanne O'Donnell and I recently ordered a brass bell for a 70th birthday present for a neighbor. Reluctant to order online, I only hoped that the end product would meet my expectations. Not only did it meet, but it well exceeded them. This was a perfect gift that was well worth the money spent. It was the conversation piece of the party and many of the guests came to ask me where I bought it...hopefully you might get some business from them. I highly recommended your service.
I ordered through your customer support help line and the gentleman I spoke with was extremely pleasant and helpful, and his estimation on when I would receive the bell was exactly right.
I will be ordering additional bells soon and will call to determine if you can ship to Ireland!
CONGRATULATIONS on excellent service and quality products. I look forward to placing a few new orders in the next few weeks. (I hope you have some 8" antique brass bells in stock.) Regards, Joanne O'Donnell
"I just wanted to send a note of thanks regarding the bell we ordered. We are moving next week & wanted to give our son's Kindergarten teacher a bell to replace one that had been broken & were worried that it wouldn't arrive in time. When I called on Oct. 28th with a few questions, I spoke with Aaron who reassured me that everything possible would be done to see that it arrived by Nov. 6th as requested. We received the bell yesterday & were thrilled with it. It is exactly what I was looking for, but had a hard time finding. My son was very excited to give it to his teacher this morning & she was equally thrilled. Thank you so much for your excellent customer service & quick delivery. Sincerely, M.H.
" I recently bought an 8" brass bell from your company, and I cannot tell you how delighted we were with the product and your customer service. It is very rare these days to find a company where you call and get to talk to a real person right away; and, not only was there a person, but they were courteous, helpful, and catered to all of our requests. Though we placed the order on short notice, you were able to ship it out quickly and the engraving was beautifully done and done right! Thank you for being such a customer friendly company. Sincerely, D.A.
" Dear Jeff King,
My name is Kimball Wirig and I am writing to express my sincere thanks and appreciation for a recent ordering experience with your company. I ordered a 5 inch antique brass bell with engraving as a gift for a special employee leaving our company. The bell came promptly as promised. I noticed that the employee's name was misspelled and we only had a few days before the presentation. I called your company and they were so very helpful as they sprang into action to fix the problem. I received follow-up calls and every effort was made to get me the bell on time. Sure enough the bell arrived in perfect condition and in time for our presentation. I am thrilled not only with the product, but with the professionalism and courtesy of your team. I only wish I had the names of the three people I interacted with. One of them was Katy and I appreciate her help and courtesy. Needless to say, I am very impressed with your company and a fan of our team. I will definitely recommend your products to associates. Thank you and please express my thanks to your team for exceeding this customer's expectations! Sincerely, Kimball K. Wirig
" I've just received my 2 hand bells from your company. Which arrived on time! I was blown away by the beauty, quality and the sound of the 2 hand bells! It is always difficult to order from a picture or description, not knowing for sure what will arrive at your door. I cannot tell you how thrilled I am with your product, its quality and the polite and professional person who took my order over the phone & helped me arrange a speedy delivery date. The bells are an incredible value for the price! I thank you so much and next week, during Holy Week, we will be ringing your bells in my church! Sincerely yours, W. Hartman
" Thank you very much for the prompt response and great customer service! Mike
[When a problem arises, at BrassBell.com we try our best to make it right. This customer had received a bell with a problem and we immediately shipped a replacement at no charge.]
" I received your bell and was quite pleased with what I was sent. I order very little on-line because of dissatisfaction I've had in the past. Thank you for my order. I was quite pleased and you can look forward to a repeat customer. Thanks again. K.S.
" The order arrived ahead of schedule and looks great. Thank you for the excellent service. Aaron
" We received our brass bell yesterday and are absolutely delighted with it! The bell is exactly what we were looking for. And thank you so much for the quick shipment. Beverly Buckley, Public Affairs Specialist, Riverside Community College
" Just wanted to say thanks for a beautiful product at a great price with terrific service! It doesn't get better. Ken Gould
" My order has arrived. Thank you so much for correcting my address problem. Your service is outstanding and I would recommend your company always. Thank You Again! Ewhen
" I received the bell yesterday. The engraving turned out very nice. This will be a nice wedding gift. Thank you for providing a nice product! Sue R., Wadsworth, IL
" You're great! We love the bells! Trina
" Thank you so much. It has been a real pleasure doing business with you and using your wonderful sounding bells. Now our lunch lady can ring too. Merry Christmas. Dianne L.
" I just picked up my Mark V helmet and I am very happy. Most of my purchases in the past turn out to be a big disappointment. This is the first time I feel that I got even more than I paid for. I will recommend your store to anyone I know that is interested in your products. Again, thank you for the great service and great product. Dave C.