Return Policy

Order with confidence, as we offer a 30-day money back guarantee on most items we sell. If you're not happy with your purchase for any reason, just call 1-866-417-2355 (toll-free) or e-mail customerservice@brassbell.com, and we'll give you instructions on how to return your item for a full refund (minus shipping). Unfortunately, on personalized items such as engraved bells, we cannot offer a refund if the mistake was made by the customer, so please double check when ordering! We will replace, at no charge, items that are personalized incorrectly by us.

Damaged Items
If an item is damaged in shipping, please contact us immediately at 1-866-417-2355. Save the box and all packing materials until after UPS has inspected the package. We will send a replacement immediately or issue a refund if an item is a "one of a kind."

Packages must be opened and inspected within three days of delivery as UPS will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks or months later.