Toll-Free Phone: 1-866-417-2355
Outside the U.S: 1-919-336-3154

1-866-417-2355

FREE SHIPPING on sales over $75! Flat $8.95 rate on all other sales.
Most in-stock orders ship in 1-2 business days. Free shipping valid to lower 48 states only. (More Shipping Information)

Customer Service

If you have any questions concerning your order, our policies or our product, please feel free to contact us:

BrassBell.com
118 International Drive, Suite 110
Morrisville, NC 27560
1-888-851-9088 (toll-free)
919-336-3154 (direct)
919-336-3157 (fax form)
customerservice@brassbell.com

SHIPPING POLICY
Generally, most in-stock orders are shipped out within 1-2 business days of your order from our warehouse in North Carolina. Personalization of items like our bells and nameplates add up to three business days to an order.  If you need an item shipped sooner than that, please call us at 1-866-417-2355 (toll-free), 919-336-3154 (direct), or e-mail us at customerservice@brassbell.com, and in most cases we can ship the same day or by the next day. Depending on distance from our warehouse, shipments will generally arrive within 4-8 business days. Please note if you need your purchase by a particular day, and we will do our best to get it there in time!

Most items are shipped UPS ground, but we do occasionally ship U.S. Postal Service. All items are packed well and guaranteed to arrive in perfect condition or we will send a replacement as soon as possible.

The shipping chart below is for standard UPS ground service in the lower 48 states (for rates to Alaska, Hawaii and foreign countries, please call 1-919-336-3154, or email us at customerservice@brassbell.com). Insurance is included in all rates.
 

Shipping & Handling Charges
Order Amount
Rate
Up to $74.99 $8.95
$75 - $100 $9.95 FREE
$101 - $150 $13.95 FREE
$151 - $250 $16.95 FREE
$251 - $300 $19.95 FREE
$301 & Up $25.95 FREE
Standard UPS Ground Service.
Per order/per address to lower 48 states.


UPS SHIPPING MAP
Most items are shipped via UPS ground from our warehouse in Morrisville, NC.  Orders on in-stock items are generally shipped out within 1-2 business days of your order. Personalization of items may add up to two days to an order.

UPS map of delivery days from A Simpler Time warehouse in Morrisville, NC

SHIPPING TO ALASKA, HAWAII, PUERTO RICO, CANADA AND OTHER FOREIGN COUNTRIES
We currently accept online orders from U.S. addresses in the lower 48 states only.  If you need an item shipped to an area outside the continental United States, please call us at 919-336-3154, or email us at customerservice@brassbell.com for shipping rates.

EXPRESS SHIPPING
For Next Day or Second Day shipping, call us at 1-866-417-2355 (toll-free) or 919-336-3154 (outside of US), or if you prefer, contact us by email at customerservice@brassbell.com for charges. Express shipping is available on most in-stock items. At this time we do not offer express shipping on our personalized items. We charge what our actual cost is with no handling fees added.

FAX
If you prefer to fax in your order, please fill out this form and fax it to 1-919-336-3157.

APO BOXES
We gladly ship via the U.S. Postal Service to our military customers with APO boxes and at the same prices we quote for U.S. shipping.

SALES TAX
Residents of Louisiana (4%) and North Carolina (7.5%) must add appropriate sales tax.

OUR BELL GUARANTEE
If your bell suffers any structural failure in the first two years of use, we will either replace the defective part or the entire bell free of charge.

RETURN POLICY
Order with confidence, as we offer a 30-day money back guarantee on most items we sell. If you're not happy with your purchase for any reason, just call 1-866-417-2355 (toll-free) or e-mail customerservice@brassbell.com, and we'll give you instructions on how to return your item for a full refund (minus shipping). Unfortunately, on personalized items such as engraved bells, we cannot offer a refund if the mistake was made by the customer, so please double check when ordering! We will replace, at no charge, items that are personalized incorrectly by us. BrassBell.com has been a member of the Better Business Bureau since 1996 and as our customers are our number one priority, we've never had a dispute go to the BBB (and never intend to).

ORDER SECURITY & PRIVACY
Brass Bell is committed to providing a safe, secure, spam-free shopping experience. Our website is secured using a Thawte Digital Certificate. This is leading encryption technology that assures all information you send to us via the Internet is not accessible to others. We believe, as do many consumer advocates, that online credit card orders are at least as safe as over-the-counter transactions. In our eight years of Internet sales, we have never had a case of online fraud! Under the FAIR CREDIT BILLING ACT, your bank cannot hold you liable for more than $50 of fraudulent credit card charges.

Recently, our ecommerce provider, UniteU, was granted level 1 Payment Card Industry (PCI) Data Security Standards (DSS) certification, making it one of only a handful of hosted ecommerce solution providers to achieve such distinguished status.

Brass Bell does not share your information with ANY third parties! The only email or mail special offerings you will receive will be from us and only if you opt-in to receive these offerings. If at any time you receive an unwanted email from us, just reply to that email with "unsubscribe" in the subject box, and we will remove your name from future mailings.

In addition to accepting most major credit cards, we also accept PayPal. This allows you to place an order with us without sharing any credit card information.

NOTE: Money from your PayPal account is transferred to our account when an order is placed, while credit card orders are charged when an order is shipped. On most orders that ship within 48 hours, the difference is minor.